Gomates logo Sign in

Privacy policy

Effective: November 5, 2023

Gomates is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect and process your information when you visit our website gomates.com, when you use our products and services (our “Services”), or when you otherwise do business or make contact with us. Please read this Privacy Policy carefully to understand how we handle your personal information.


Gomates collects data to enable us to operate the Services effectively and to provide you with the best experiences on our website and our Services. We collect information that you provide directly to us, such as when you create an account or contact us for support. When you use our Services, we automatically collect internet and other electronic network activity information.

Personal Information. We may collect your user name, password, and email address. If you choose, we may also collect your phone number, street address, and names associated with your child passengers.

Device Information. We may collect information about the computer or mobile device that you use to access our Services, including the operating system and version, browser type, IP address, unique device identifiers, and referring URLs.

Usage Information. We collect information about your use of the Services, including trip information like date, time and locations, and your membership in carpool groups. We may also collect information about the Services you purchase and your interactions with us via email.

Geolocation Information. We collect general information about the location of your device including the country, region, time zone setting, and language setting of the device.

Information Collected by Cookies and Other Tracking Technologies. We use cookies only for security and authentication purposes. We and our service providers may use pixel tags to track the effectiveness of our communications. When you access the Services, your personal information is not collected through tracking technology. Please note that if you delete or choose not to accept cookies from us, the Services may not be fully functional.


We use the data we collect to operate our business, and to provide the Services to you. Examples of such uses include:

Providing the Services. We use data to create your account, verify your identity and maintain your account, enable you to join carpool groups and sign up for trips, and generally provide the Services to you.

Maintaining Security and Safety. We use data to provide system security, protect against wrongdoing, and to enforce our Terms of Service.

Improving the Services. We use data to improve the content and functionality of our Services, add new capabilities, and improve customer service. We may monitor trends and develop aggregate analyses that enable us to make informed business decisions.

Technical Support. We use data to diagnose product problems, and to provide other customer care and support services.

Promotions. We may use your data to operate contests, surveys, or other promotions.

Communicating with You. We may use data we collect to discuss your account, respond to your requests, and give you information about the Services. In accordance with your account preferences, we may use your data to email you about events in your carpool groups and notify you of communications from other members.


Helping to keep your personal data safe is our top priority. We only collect and keep data which we deem necessary to provide the Services. To protect your personal data, we use technical, physical, and administrative security measures including firewalls, data encryption, and physical access controls. While we protect our systems and services, you’re responsible for keeping your password and account information private.


We do not sell your personal information. To make our Services work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.

Sharing Between Gomates Users. When you join a carpool group, your user name and trip activity will always be visible to other members of that group, and may be visible to anyone who accesses the Services, depending on the group privacy settings. We also share your email address with the leaders of each group you join. Additionally, in accordance with your account preferences, your email address, phone number, and physical address may be shown to members of your group. Before joining a carpool group, you can check the group privacy settings to ensure that you are satisfied with the information that is visible to others.

Sharing with our Service Providers. We may disclose personal information to service providers to assist with certain business purposes, such as payment processing, email transmission, marketing, and fraud prevention.

For Legal Reasons. We may share your personal information if we have determined that doing so is reasonably appropriate to comply with any applicable regulation, legal process, or enforceable governmental request, to enforce our Terms of Service, to exercise or defend legal claims, or to protect your vital interests or those of another person.

In Connection with Sale or Merger. We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.

Upon Your Further Direction. With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.


You have the right to exercise your data protection rights at any time.

Data Access and Correction. You can view and edit your personal data through your account settings. You can also request a copy of your personal data by emailing a request to [email protected]. Within 30 days of our receipt of the request, Gomates will send a copy of the personal information we hold associated with your email address.

Data Erasure. You can request that Gomates delete your personal data by emailing a request to [email protected]. We will delete your account within 30 days of our receipt of the request. If your account is closed, we may retain personal information as required or permitted by law for business, legal, tax, or regulatory reasons.

Communications Preferences. If you receive marketing communications from us and would like to opt out, you can do so by following the directions in that communication.


We may update this Privacy Policy from time to time as our Services change and privacy law evolves. If we change this policy, we will revise the “last updated” date at the top of the policy. If we make material changes, we will notify you either by prominently posting a notice of such changes or by directly sending you an email notification.


If you have any questions or comments about this Privacy Policy, please contact us at:

PO Box 1331
Corvallis OR 97339
[email protected]